Privacy policy

At our platform, we are committed to safeguarding your privacy and protecting your personal data. This Privacy Policy (“Policy”) explains how we collect, use, store, and protect information when you access our website and related services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Policy. Below, you will find detailed information about what data we collect, how we use it, under what circumstances it may be shared, and the measures we take to ensure its security. We may update this Policy from time to time to reflect legal, technical, or operational changes.

What Information We Collect

We may collect the following categories of information:

• Contact information, such as your email address, when you contact us directly;
• Technical data, including IP address, browser type, device identifiers, operating system, and access timestamps;
• Transaction-related information necessary to process cryptocurrency exchanges;
• Usage data regarding how you interact with our website, features, and services;
• Information voluntarily provided through forms, surveys, or support requests.

Our Services are intended for individuals who are at least 18 years old. We do not knowingly collect personal data from minors.

How We Use the Information

We use collected information for the following purposes:
1. To provide and operate our cryptocurrency exchange services;
2. To process transactions and respond to user inquiries;
3. To maintain platform security, prevent fraud, and detect suspicious activity;
4. To improve our website functionality, user experience, and internal operations;
5. To comply with applicable legal and regulatory obligations;
6. To send service-related updates or communications, where permitted by law.

Where required, we rely on your consent for specific data processing activities, such as optional cookies or marketing communications.

How We Share Your Information

We do not sell or rent your personal data. Information may be shared only in the situations described below.

Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or when necessary to protect our rights, users, or platform integrity.

Trusted Service Providers

We may share data with carefully selected third-party providers who perform services on our behalf, such as hosting, analytics, security monitoring, or technical support. These providers are contractually obligated to process data only according to our instructions and to maintain appropriate security safeguards.

Aggregated and Anonymized Data

We may aggregate or anonymize data so that it can no longer be associated with an identifiable individual. Such information may be used for research, analytics, or service improvement purposes.

Security Measures

We implement industry-standard technical and organizational measures to protect your information, including encryption, secure servers, firewalls, and access controls. While we strive to safeguard your data, no online system can guarantee absolute security. We encourage users to take precautions, such as using secure devices and protecting private keys and wallet credentials.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once data is no longer required, it is securely deleted or anonymized.

Your Rights and Requests

Depending on your jurisdiction, you may have the right to access, correct, update, or request deletion of your personal data. You may also object to or restrict certain processing activities. To exercise your rights or submit a privacy-related inquiry, please contact us through the appropriate form on our website.

If you believe your data has been processed unlawfully, you may have the right to lodge a complaint with a relevant data protection authority.